Loading... Please wait...

Our Newsletter


Learn about how our store is environmentally friendly!

F.A.Q.

 

Ordering
Does your store use secure ordering methods?
When will my order be processed?
What if I order in-stock and preorder items together?
How do I cancel an order?
How do I add items to an order or combine two orders?
Why is it more expensive to have my figures made loose for cheaper shipping?

Payments
What payment methods do you accept?
When do you charge me for preorder items?
Do you charge sales tax?

Shipping
What shipping methods do you use?
Do you ship internationally?
How do you calculate shipping fees?
What is your return policy?

Our Store
Tell me about how green Luke's Toy Store is!
Do you have a retail location?

Privacy Policy
What information do you collect and use?
How do you protect my information?
Do you disclose any information to outside parties?
Terms of Use

 

Ordering

Does your store use secure ordering methods?
Yes, our store is VERY secure. We implement a variety of security measures to maintain the safety of your personal information every time you place an order.

All supplied sensitive/credit information is transmitted via 128-bit Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your credit card information is NOT stored on our servers. Credit card processing is handled by PayPal, the global technology leader in e-commerce. For PayPal orders, all sensitive information is kept within PayPal's secure system throughout the entire transaction.

When will my order be processed?
We process all orders within 2 business days of receiving them. If it is a preorder, we will process your order within 2 days of the item arriving in stock. We generally do not process orders during the weekend.

What if I order in-stock and preorder items together?
Your items will not ship until all of the preorder items arrive here. If you want some of your items to ship right away, please place two separate orders.

How do I cancel an order?
Email us and request an order cancellation. Please note that it is not possible to cancel an order once it has finished processing.

How do I add items to an order or combine two orders?
Please place an additional order and put a note in the Comments box during checkout requesting that we combine the two orders for you. We will refund any additional shipping fees after combining and shipping your order.

Why is it more expensive to have my figures made loose for cheaper shipping?
There is a small upcharge when ordering Minimates loose, since it takes us extra time and supplies. But the shipping savings are always higher. We have had customers save over $30 on shipping by ordering the Minimatse loose, even with the small upcharge. You can read more about it here: http://lukestoystore.com/shipping-minimates-worldwide/

Payments

What payment methods do you accept?
We accept Visa, Mastercard, Discover, American Express, and PayPal.

When do you charge me for preorder items?
If you use a credit card as your payment option, you will not be permanently charged until the item comes in stock - however our credit card processor will place a temporary hold on the funds that lasts for a few days. If you use PayPal as your payment option, payment is required at the time you place the order.

Do you charge sales tax?
We only charge you sales tax if you live in the State of Minnesota. As required by local law, the sales tax for Minnesota residents is 7.125%.

Shipping

What shipping methods do you use?
For customers in the continental US, we use either USPS First Class Mail or USPS Priority Mail, both with Delivery Confirmation. For international customers we use USPS Air Mail or USPS Priority Air Mail, depending on the weight of your package.

Will you ship internationally?
Yes, we love our international customers! We ship worldwide using USPS Air Mail. We also are the only toy store online to offer loose Minimate options on all of our products to save you money on shipping!

How do you calculate shipping fees?
Shipping fees are based on both the weight of the package and your distance from our Minneapolis warehouse. All of our rates are calculated using the latest rates from USPS. We do not upcharge on shipping!

What is your return policy?
We accept refunds within 14 days of shipping. You will receive a full refund excluding shipping charges. All items must be unopened in their original packaging. If we made a mistake and shipped you the wrong item, we will pay for the shipping charges. Please email us for all concerns related to returning an item.

Our Store

Tell me about how green Luke's Toy Store is!

We save on paper by not including packing slips unless requested. We frequently re-use boxes, so it is possible that your order might come in a box from another company! We would rather re-use the box ourselves than bring it to a recycling center where tax dollars would be used to recycle it.

We use a variety of environmentally friendly packing materials. The bubble wrap we use is minimum 15% recycled plastic, minimum 10% post-consumer content, and recyclable. For some orders we use thick packing paper which is 100% recycled content, recyclable, and biodegradable.

Our USPS Priority Mail boxes are recyclable, but they are also created in an energy-efficient way. The design of the box considers water and energy use during the manufacturing process. According to the USPS website, the green manufacturing process of a half-billion boxes and cardboard envelopes each year results in the prevention of over 15,000 metric tons of carbon-equivalent emissions that would be produced in traditional manufacturing.

And finally, the offices and data centers used by our web host are all powered by 100% wind energy!


Do you have a retail location?
Not yet, but you never know what the future might hold!

 

Privacy Policy

What information do you collect and use? We collect information from you when you register on our site, place an order, subscribe to our newsletter or respond to a survey. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or credit card information. You may, however, visit our site anonymously. Any of the information we collect from you may be used in one of the following ways: - To personalize your experience (your information helps us to better respond to your individual needs) - To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you) - To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) - To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. - To send periodic emails The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

How do you protect my information? We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your credit card information will not be stored on our servers. 

Do you disclose any information to outside parties? No! We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Other Privacy Policy Information California Online Privacy Protection Act Compliance Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their account. 

Childrens Online Privacy Protection Act Compliance We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older. 

Terms of Use By using our site, you consent to our websites privacy policy as listed above. 

Contacting Us If there are any questions regarding this privacy policy you may email us at any time.