Ordering
Payments
Shipping
Privacy Policy
Does your store use secure ordering methods?
When will my order be processed?
How do I cancel an order?
How do I add items to an order?
What payment methods do you accept?
When do you charge me for preorder items?
What if I order preorder and in-stock items in the same order?
Do you charge sales tax?
Tell me about your Free Shipping offer!
What shipping methods do you use?
Will you ship internationally?
How do you calculate shipping fees?
When will my pre-orders ship?
What is your return policy?
What information do you collect and use?
How do you protect my information?
Do you disclose any information to outside parties?
Other Privacy Policy Information
Ordering
Does your store use secure ordering methods?
Yes, our store is VERY secure. We implement a variety of security measures to maintain the safety of your personal information every time you place an order.
All supplied sensitive/credit information is transmitted via 128-bit Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your credit card information is NOT stored on our servers. Credit card processing is handled by First Data, the global technology leader in e-commerce. For PayPal orders, all sensitive information is kept within PayPal's secure system throughout the entire transaction.
When will my order be processed?
We process all orders within 2 business days of receiving them. If it is a preorder, we will process your order within 2 days of the item arriving in stock. We generally do not process orders during the weekend.
How do I cancel an order?
Use the email button at the top of the page to contact us and request an order cancellation. Please note that it is not possible to cancel an order once it has finished processing.
How do I add items to an order?
Use the email button at the top of the page to contact us with your request. Please note that it is not possible to add items to an order once it has finished processing.
Payments
What payment methods do you accept?
We accept Visa, Mastercard, Discover, and PayPal.
When do you charge me for preorder items?
If you use a credit card as your payment option, the amount will be temporarily charged to your card to verify that you have the funds available. This is only a temporary hold of funds required by our credit card processor as part of the authorization process. The actual charge will not be posted to your account until later when the item comes in stock. If you use PayPal as your payment option, payment is required at the time you place the order.
What if I order preorder and in-stock items in the same order?
Your order will not ship until all items have arrived at our warehouse. If you want to receive in-stock items now, and preorder items later, please place two separate orders.
Do you charge sales tax?
We only charge you sales tax if you live in the State of Minnesota. As required by local laws, the sales tax for Minnesota residents is 6.5%.
Shipping
Tell me about your Free Shipping offer!
US customers get free shipping on any order over $80! Our free shipping is not a limited time offer - it is always here for you to use. Simple add more than $80 worth of products to your shopping cart and choose Priority Mail as your shipping method. The shipping charge will automatically be set to $0.00. If there are both in-stock and pre-order items in your order, the entire order will ship once your last pre-order item arrives. We might choose to ship your order via UPS Ground instead of Priority Mail, depending on weight and cost. If this is a problem, just let us know in the Comments box during Check Out.
What shipping methods do you use?
For customers in the continental US we offer Priority Mail service through the US Post Office. If you cannot receive packages through this shipping method, send me an email and we can make special arrangements. For international members we use USPS Air Mail or USPS Priority Mail International, depending on the weight of your package.
Will you ship internationally?
Yes, we are happy to accommodate international customers. We use USPS Air Mail or USPS Priority Mail International, depending on the weight of your package.
How do you calculate shipping fees?
Shipping fees are based on both the weight of the package and your distance from our Minneapolis warehouse. All of our rates are calculated using the latest rates from USPS.
When will my pre-orders ship?
Our shipping estimates are based on Diamond's shipping estimates. Your items will ship within 2 business days of them arriving in our warehouse. If you have multiple pre-orders in one order they will ship whenever the last item is received. If you would like some pre-orders to ship before other pre-orders, please place two separate orders.
What is your return policy?
We accept refunds within 14 days of shipping. You will receive a full refund excluding shipping charges. All items must be unopened in their original packaging. If we made a mistake and shipped you the wrong item, we will pay for the shipping charges. Please use the email button above for all concerns related to returning an item.
Privacy Policy
What information do you collect and use?
We collect information from you when you register on our site, place an order, subscribe to our newsletter or respond to a survey.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or credit card information. You may, however, visit our site anonymously.
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To send periodic emails The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
How do you protect my information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your credit card information will not be stored on our servers.
Do you disclose any information to outside parties?
No! We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
Other Privacy Policy Information
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their account.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Your Consent
By using our site, you consent to our websites privacy policy.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the email button at the top or bottom menu.
Our products may contain small parts that are not suitable for children under 3 years old
